Designing a digital resource that positively impacts people affected by miscarriage
Miscarriage Australia
Utilised a human-centered design approach, including co-design workshops, user research, stakeholder engagement, and usability testing, to successfully deliver a visually impactful brand and website, meeting user needs and serving as a blueprint for developing effective digital resources for sensitive women's health issues.
Revolutionising the healthcare experience for older Australians
Aria Health
Applied service design methodology to innovate and enhance the healthcare experience for older Australians and their carers, conducting research and stakeholder engagement, and developing a proposed framework that was directly provided by Aria Health to the national ageing policy.
Enhancing the patient experience for a hospital's Emergency Department
Eye and Ear Hospital
Conducted qualitative and quantitative studies to gain insights into patient behaviour in the hospital Emergency Department, informing content and design decisions for a website re-development project that aligned with the hospital's vision of becoming a world leader in providing exceptional patient care.
Customer-led transformation for a community education provider
The Centre
Implemented a human-centered approach to iterate and improve the customer experience, involving workshops with learners and staff, resulting in recommendations, website improvements, and an increased understanding of the staff's role in securing enrolments.
Guiding a community health organisations digital approach
Gateway Health
Incorporated service design methodology ensuring evidence-based decision-making throughout the strategy and implementation of the website redevelopment.
